Terms of service
Hiram Green Perfumes operates this website and online store, including all information, content, products, services and features available through the website, to provide our customers with a simple and enjoyable shopping experience.
Throughout these Terms of Service, the terms “Hiram Green Perfumes,” “we”, “us” and “our” refer to Hiram Green Perfumes.
These Terms of Service, together with any other policies referred to on this website, explain the terms and conditions that apply when you visit or use our website or purchase products from us.
Please read these Terms carefully before using our website or placing an order. By accessing or using our website, you agree to these Terms of Service and our Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, please do not use our website.
Access and Customer Accounts
By using our website or placing an order, you confirm that you are legally permitted to enter into a contract in your country of residence.
When placing an order, you may be asked to provide information such as your name, email address, billing details, payment information and delivery address.
You agree that the information you provide is accurate, complete and up to date.
If you create an account with Hiram Green Perfumes, you are responsible for keeping your account information and login details secure. You are responsible for all activity carried out through your account.
Our Products
We make every effort to describe and photograph our perfumes and other products as accurately as possible.
Please note that the appearance of colours, packaging and images may vary slightly depending on your screen or device.
Hiram Green perfumes are made in small quantities and are handcrafted in-house. Because of the nature of handcrafted products, minor variations in colour or appearance may occasionally occur. These variations do not affect the quality or character of the perfume.
We reserve the right to change, discontinue or limit the availability of products at any time.
Product descriptions, prices and availability may also be changed without prior notice.
Orders
When you place an order through our website, you are making an offer to purchase the products in your order.
Your order is accepted when we send you an order confirmation.
We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, there is an error in the price or product information, or we suspect fraudulent or unauthorised activity.
If we need to cancel or make a change to your order, we will contact you using the email address or other contact information provided with your order.
Please check your order carefully before completing your purchase. Once an order has been processed, we may not be able to make changes or cancel it.
Returns and exchanges are handled according to our Returns policy.
Our products are intended for personal use and are not intended for commercial resale unless otherwise agreed with Hiram Green Perfumes.
Prices and Payment
All prices shown on our website are in the currency indicated on the website.
The price charged for your order will be the price displayed at the time your order is placed and will be confirmed in your order confirmation.
Depending on the destination of your order, additional shipping costs, customs duties, import taxes or other charges may apply.
Prices may change from time to time, but changes will not affect orders that have already been accepted.
You agree to provide accurate and complete payment and billing information when placing an order.
We currently accept the payment methods displayed at checkout.
Payment information is processed securely through our payment providers. Hiram Green Perfumes does not have access to your full payment card details.
Shipping and Delivery
We carefully prepare and package every order before it is sent.
Delivery times shown on our website are estimates and are not guaranteed. Delivery may take longer due to circumstances outside our control, including delays by postal services, couriers, customs authorities or other events beyond our reasonable control.
For international orders, the customer is responsible for any customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated at checkout.
Once your order has been handed to the shipping carrier, the shipment is subject to the carrier's delivery terms and conditions.
If your order appears to be delayed or has not arrived within the expected delivery period, please contact us at hiram@hiramgreen.com and we will do our best to assist you.
Intellectual Property
All content on the Hiram Green Perfumes website belongs to Hiram Green Perfumes or is used with permission.
This includes, but is not limited to, our name, logo, trademarks, perfume names, photographs, images, text, graphics, videos, audio, product descriptions, designs and other materials.
You may view and use our website for your personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, sell or otherwise use any content from our website without our prior written permission.
The Hiram Green Perfumes name, logo, perfume names, designs and other brand elements may not be used without our prior written permission.
All rights not expressly granted in these Terms are reserved by Hiram Green Perfumes.
Third-Party Services and Tools
Our website may use services and tools provided by third parties, including payment providers, shipping companies, analytics services and other technology providers.
These services help us operate our website and provide our products and services to you.
While we choose our service providers carefully, we are not responsible for services provided directly by third parties or for interruptions or errors caused by those services.
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
Third-Party Links
Our website may contain links to websites operated by third parties.
These links are provided for your convenience. Hiram Green Perfumes does not control these websites and is not responsible for their content, availability, products or services.
If you choose to visit a third-party website, you do so at your own discretion and risk.
Any questions, complaints or concerns regarding third-party products or services should be directed to the relevant third party.
Shopify
Our online store is powered by Shopify, which provides the technology that allows us to operate our online store.
However, your purchase is made directly with Hiram Green Perfumes.
Shopify is not responsible for the products you purchase from Hiram Green Perfumes or for the fulfilment of your order.
Privacy
Your privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy policy.
Our online store is hosted by Shopify, which processes certain information on our behalf in order to operate the website, process orders and provide related services.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Customer Reviews and Feedback
If you submit a review, comment, photograph, suggestion or other feedback to Hiram Green Perfumes, you agree that we may use that content to operate and promote our business.
You confirm that you have the right to provide the content and that it does not infringe the rights of another person or company.
We reserve the right to remove content that we consider unlawful, offensive, misleading, inappropriate or otherwise unsuitable for our website.
You must not submit content that contains malicious software, false information, personal information belonging to another person, or material that infringes another person's intellectual property rights.
Errors and Changes
From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping information or other details.
We reserve the right to correct these errors and to update information at any time.
If an error affects an order that you have already placed, we will contact you and, where appropriate, give you the option to confirm the order at the correct price or cancel the order.
If we cannot contact you, the order may be cancelled and any payment received will be refunded.
Prohibited Use
You may use our website only for lawful purposes.
You must not use our website:
- for any unlawful or fraudulent purpose;
- to infringe the rights of Hiram Green Perfumes or another person;
- to interfere with the operation or security of our website;
- to introduce viruses, malicious software or harmful code;
- to copy, reproduce or exploit our website or its content without permission;
- to collect personal information about other users without their permission; or
- in any way that could damage Hiram Green Perfumes, our website or our customers.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
Termination
We may restrict or terminate your access to our website if you breach these Terms of Service or use our website unlawfully.
Any rights or obligations that, by their nature, should continue after termination will remain in effect.
Disclaimer
We make every reasonable effort to ensure that the information on our website is accurate and up to date.
However, we cannot guarantee that all information is always complete, accurate or free from errors.
We also cannot guarantee that our website will always be available, uninterrupted or free from technical problems.
Nothing in these Terms excludes or limits any rights or protections that you have under applicable consumer law.
Liability
To the fullest extent permitted by applicable law, Hiram Green Perfumes will not be responsible for indirect or consequential losses arising from your use of our website or products.
Nothing in these Terms limits or excludes our liability where such limitation or exclusion is not permitted by law.
Nothing in these Terms affects your statutory rights as a consumer.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your breach of these Terms or your unlawful use of our website.
This does not affect any rights you have under applicable consumer protection law.
Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the extent necessary.
The remaining provisions will continue to apply.
Entire Agreement
These Terms of Service, together with our Privacy Policy, Exchanges & Returns Policy and any other policies referred to on our website, form the agreement between you and Hiram Green Perfumes regarding your use of our website and the purchase of our products.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to do so later.
Assignment
You may not transfer your rights or obligations under these Terms to another person without our prior written consent.
Hiram Green Perfumes may transfer or assign its rights and obligations where permitted by law.
Governing Law
These Terms of Service and any agreement between you and Hiram Green Perfumes are governed by the laws of The Netherlands.
If you are a consumer living in another country, this does not affect any mandatory consumer rights or protections that apply to you under the laws of your country of residence.
Changes to These Terms
We may update these Terms of Service from time to time.
The most recent version will always be available on this page. Any changes will take effect when the updated Terms are published, unless otherwise stated.
We encourage you to review this page from time to time so that you are aware of any changes.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Hiram Green Perfumes
Email: hiram@hiramgreen.com
Telephone: +31 6 4004 4393
Chamber of Commerce: 54272211
VAT number: NL 002469621B64
Website and Payment Information
To make a purchase through the Hiram Green Perfumes online store, you may be asked to create an account or provide the information required to complete your order.
Our website uses secure payment services to process payments. Payment details are handled by our payment providers and are not stored by Hiram Green Perfumes in full.
The payment methods currently available will be shown at checkout.
Website Disclaimer
We make every effort to ensure that the information, product descriptions, photographs, prices and availability shown on hiramgreen.com are accurate.
However, errors may occasionally occur.
We cannot guarantee that all products will be in stock at the time an order is placed. If an incorrect stock level affects your order, we will contact you and, where necessary, offer you the option to wait for the product, choose an alternative or cancel the order.
We may update the content of our website, including product information, prices, photographs and availability, at any time.
Hiram Green Perfumes is not responsible for problems caused by third-party services, including payment providers, shipping companies, hosting providers or other services used to operate the website.
We cannot guarantee uninterrupted or error-free access to our website.
Nothing in this disclaimer limits your statutory rights as a consumer.